TERMS & CONDITIONS

1. ABOUT THESE TERMS

These Terms and Conditions (“Terms”) apply to all products and services supplied through the Option Rewater website and sales channels.
By placing an order with us, you agree to be bound by these Terms.
Please read them carefully, as they explain your rights and obligations, how we supply products, how contracts can be ended, and what to do if something goes wrong.

2. WHO WE ARE & HOW TO CONTACT US

2.1 Company details
We are Apeximports Group SRL,
Official Distributor of Re:Water in Europe.
Registered Office:
Str. Eugen Coca 41 G, Chișinău, Republic of Moldova

2.2 Contact details
Customer Service: +373 79 187 123
Email: sales@optionrewater.com

2.3 How we may contact you
If we need to contact you, we will do so by phone or by email using the contact details you provided when placing your order.

2.4 Written communication
Any reference to “writing” or “written” in these Terms includes communication by email.

3. OUR CONTRACT WITH YOU

A contract between you and us is formed when we confirm acceptance of your order in writing (by email).
If we are unable to accept your order, we will inform you and no payment will be taken. This may occur due to stock unavailability, pricing errors, operational limitations, or delivery constraints.
Each accepted order is assigned a unique order number, which should be referenced in all correspondence.

4. OUR PRODUCTS

Product images are for illustrative purposes only. Actual products may vary slightly in appearance, colour, or packaging due to manufacturing updates or supplier changes.
Such variations do not affect product quality or functionality.

5. CHANGES TO YOUR ORDER

If you wish to make changes to your order, please contact us as soon as possible.
We will advise whether the change is possible and inform you of any impact on price, delivery time, or specifications.
If a requested change is not possible or acceptable, you may be entitled to end the contract as described in Section 8.

6. OUR RIGHT TO MAKE CHANGES

We may make minor changes to products to:
– comply with legal or regulatory requirements;
– implement technical improvements;
– improve performance or safety.

If significant changes are required, we will inform you in advance. You may cancel the contract before such changes take effect and receive a refund for any products paid for but not supplied.

7. SUPPLY & DELIVERY

7.1 Delivery costs
Delivery costs are communicated at the time of order confirmation.

7.2 Delivery timeframe
We aim to deliver goods as soon as reasonably possible and normally within 30 days of order acceptance, unless otherwise agreed.
For services, commencement and estimated completion dates will be communicated in advance.

7.3 Delays beyond our control
We are not responsible for delays caused by events outside our reasonable control (e.g. logistics disruptions, customs delays, force majeure).
If a significant delay occurs, you may cancel the contract and receive a refund for products not supplied.

7.4 Failed delivery or non-collection
If delivery cannot be completed due to your unavailability and no rearrangement is made, we may charge reasonable additional delivery or storage costs.
If we are unable to complete delivery despite reasonable efforts, we may cancel the contract and apply Section 10.

7.5 Risk and ownership
Goods become your responsibility upon delivery.
Ownership of goods transfers to you once full payment has been received.

8. YOUR RIGHT TO END THE CONTRACT

8.1 Faulty or misdescribed products
If products are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with applicable consumer laws.

8.2 Ending due to our actions
You may cancel the contract immediately if:
we make significant changes you do not agree with;
there is a pricing or description error;
delivery is significantly delayed;
we fail to meet our contractual obligations.

8.3 Cooling-off period
Where applicable under consumer law, you may cancel your order within 14 days of receiving the goods.

8.4 Exceptions
The right to cancel does not apply to:
– customised or personalised products;
– sealed hygiene products once unsealed;
– services already completed;
– goods damaged due to misuse.

9. RETURNS & REFUNDS

9.1 How to return products
To request a return, contact us at sales@optionrewater.com or +373 79 187 123.
Returned goods must be unused and in original condition unless faulty.

9.2 Return costs
We cover return costs where goods are faulty or misdescribed.
In other cases, return costs may be your responsibility.

9.3 Refunds
Refunds are issued using the original payment method and processed within a reasonable timeframe after returned goods are received and inspected.
We may deduct reasonable amounts for diminished value due to improper handling.

10. OUR RIGHT TO END THE CONTRACT

We may terminate the contract if:
– payment is not received within the agreed timeframe;
– required information is not provided;
– delivery or service access is repeatedly refused.
If termination occurs due to your breach, we may deduct reasonable costs incurred.

11. PRICE & PAYMENT

11.1 Prices
All prices are communicated before order confirmation and include applicable taxes unless stated otherwise.

11.2 Payment methods
We accept the following payment methods: Visa, Mastercard, Bank transfer.

Payment must be completed before goods are dispatched or services commenced, unless otherwise agreed in writing.

12. LIABILITY

We are responsible for foreseeable loss caused by our failure to comply with these Terms.
We do not exclude or limit liability where such exclusion would be unlawful.

13. PERSONAL DATA

We use personal data solely to:
– process and deliver orders;
– manage payments;
– provide customer support.

Your data is handled confidentially and in accordance with applicable data protection laws.

14. GOVERNING LAW

These Terms are governed by applicable European consumer principles and local laws relevant to distribution in the EU and Republic of Moldova.